Deciding what features to implement on your toll-free phone number
Posted by Chase Chekita on Thursday, October 11, 2012
There are 2 popular forms of toll free numbers in this country; 1300 telephone numbers and 1800 numbers.
When calling a 1300 telephone number through a land-line the client pays a community call cost. Depending on the service provider, the owner of the number generally gets a certain number of cost-free minutes for community based telephone calls.
When dialing an 1800 number through a land line there is absolutely no cost to the consumer. The owner of the number however, needs to pay the costs for the call. The rate is calculated by the provider of the 1800 number.
Just how do you go about obtaining an 1800 or 1300 telephone number? To get yourself a 1300 or 1800 number you need to talk to a toll-free telephone dealer.
They will give you a list of telephone numbers and different plans to choose from. After you pick a phone number and a plan that is right for your organization you have to set-up the types of features that you need on your telephone number.
The very first decision you have to make is where you want to redirect the number to. Many small business owners divert the 1300 or 1800 number to their mobile phone number. Of course you can point the number to a regular land line number too.
An alternative is to put call overflow on the phone number. Call skipping makes a telephone call skip from one telephone number to another if the main answer point is busy or not picked up.
For instance, you could divert the service to your assistant, but if no-one answers the telephone, redirect it to your cell phone.
Another thing to take into account is putting the voice-to-email feature on your toll free number. This feature sends voice mail messages straight to your email inbox.
Having either an 1800 or a 1300 number can help project a larger and more professional appearance for your company. Toll free numbers help your small business compete with much larger organizations as you won’t have to publicize your mobile number.
When calling a 1300 telephone number through a land-line the client pays a community call cost. Depending on the service provider, the owner of the number generally gets a certain number of cost-free minutes for community based telephone calls.
When dialing an 1800 number through a land line there is absolutely no cost to the consumer. The owner of the number however, needs to pay the costs for the call. The rate is calculated by the provider of the 1800 number.
Just how do you go about obtaining an 1800 or 1300 telephone number? To get yourself a 1300 or 1800 number you need to talk to a toll-free telephone dealer.
They will give you a list of telephone numbers and different plans to choose from. After you pick a phone number and a plan that is right for your organization you have to set-up the types of features that you need on your telephone number.
The very first decision you have to make is where you want to redirect the number to. Many small business owners divert the 1300 or 1800 number to their mobile phone number. Of course you can point the number to a regular land line number too.
An alternative is to put call overflow on the phone number. Call skipping makes a telephone call skip from one telephone number to another if the main answer point is busy or not picked up.
For instance, you could divert the service to your assistant, but if no-one answers the telephone, redirect it to your cell phone.
Another thing to take into account is putting the voice-to-email feature on your toll free number. This feature sends voice mail messages straight to your email inbox.
Having either an 1800 or a 1300 number can help project a larger and more professional appearance for your company. Toll free numbers help your small business compete with much larger organizations as you won’t have to publicize your mobile number.